If for any reason the unit is defective we will immediately send any replacement parts necessary to get the machine up and running at no cost to you. Shipping the game back and forth across the country is cost prohibitive and unnecessary. In the rare event there was catastrophic failure and we are not able to troubleshoot the issue with your game of course we would send a replacement. However, you are required to at least make an effort to work with us.
You are welcome to initiate a return of your game for a refund within 3 days of its arrival to your home or business. You would be responsible for paying the return shipping and palletizing the game for proper shipment.
In the past several people have bought games only to return them after using them for a wedding, anniversary, graduation party, or birthday party. If we feel this is the case you may be charged a 25% restocking fee and you will be required to cover the cost of what we paid to ship the game to you. We feel this is a fair rental fee.